The Intelligent Presence Server provides a scalable, high performance presence aggregation service that collects and disseminates rich presence from Avaya and third party sources. Using rich presence, users gain the ability to more effectively reach the people they need, leveraging the multiple channels of communications available to them.
What's New With This Release
Avaya Intelligent Presence Server 1.0 provides presence aggregation across the Avaya telephony environment that supports presence collection and publishing as well as presence status assessment. The Intelligent Presence Server can use SIP/SIMPLE and XMPP protocols, enabling support of presence information from a variety of sources. Intelligent Presence Server 1.0 also supports integration with Microsoft Office Communications Server 2007, sharing presence information with the Microsoft environment.
Business Benefits
- Increased productivity when utilizing an accurate view of a user's presence and how best to communicate with that user.
- Easier collaboration between mobile, remote, and headquarters' employees through presence awareness.
- Faster one-and-done issue resolution through more effective communication.
- Improved process cycle time through process-aware communications-enabled business processes.
- Privacy and security ensured as users and the enterprise are able to set their own status indicators.
