Intuitive User Interface
The Avaya one-X Desktop Edition has a state-of-the-art user interface featuring drag and drop functionality, click to dial capabilities and directory/contact list integration.
Improves personal productivity and shortens learning curve.
Presence
The Avaya one-X Desktop Edition contact list shows each user's presence (on the phone, away). Server-based presence (available with Avaya SIP Enablement Services) results in less network traffic. In addition there is an Access Control List that can be used to block contacts.
Enables users to identify others' availability to take a call or instant message.
Instant Messaging
Send and receive messages, presence status, can use telephone number or email address to contact.
More effective workgroup communications within the enterprise.
Desktop Integration
Can search in Microsoft Outlook, Lotus Notes or LDAP to create a contact and can dial a phone number or SIP URI on a web page viewed by Microsoft Internet Explorer.
Increases user productivity.
Discovery of configuration settings via DHCP and HTTP
Because the SIP telephones use the same setting script, this unifies configuration of Avaya endpoints in a SIP-based deployment.
Easy for IT department to deploy.
SIPPING 19 Feature Support
Supports following SIPPING 19 features:
- Call hold
- Consultation hold
- Music on Hold
- Transfer (attended and unattended)
- Conference (3rd party added)
- Click to dial (from Internet Explorer)
- Call Management (incoming and outgoing)
- Find Me
- Call Forwarding
- Message Waiting Indication (MWI)
Supporting these capabilities establishes Avaya one-X Desktop Edition as a fully functioning SIP user agent.
Advanced SIP Telephony (AST) Feature Support
Avaya one-X Desktop Edition now supports additional powerful telephony features. Through its support of the AST feature set, Avaya one-X Desktop Edition users now have access to the following features (in addition to those supported by SIP Softphone 2.0):
- Call Park and Retrieve
- Call Pickup
- 6 Party Call Conferencing (Ad hoc/click to conference)
- Automatic Call Back (activation and canceling)
- Call Forwarding All Calls (activation/de-activation)
- Call Forwarding Busy/Don’t Answer (activation/de-activation)
- Call Pickup (Pickup group, directed call pickup, extended group call pickup)
- Calling Party Number blocking/unblocking
- Malicious Call Trace (activation/de-activation)
- Whisper Page
- Extension to Cellular
- One-step recording (via voice mail)
- Priority Calling
- Send All Calls (activation/de-activation)
Avaya one-X Desktop Edition users can handle calls more productively; providing better service to customers and colleagues.
Click to Conference
One can leverage the buddy list to select and conference up to six parties. "Conference drop" is supported for all parties and the conference can be put on hold. Multiple conferences can be supported.
This simplifies the process of establishing and managing multiparty conference calls.
Integration with Personal Profile Manager
Integrating with the Personal Profile Manager of Avaya SIP Enablement Services provides:
- One place to store contacts and access control lists (ACL)
- Automatic updates when contact list or ACL is changed
Server-based profile manager improves usability.
Peer to Peer Operation
Avaya one-X Desktop Edition operates as an unlicensed free-ware version in peer to peer mode.
Enables potential customers to trial the technology prior to purchase.
